Afterpay is here! Shop now, pay later in 4 easy installments ⓘ

EOFY SALE - SAVE UP TO $900

Home
Product
Support
About us

Shipping policy

Order Processing Time

At Airwheel Australia, a trading name of Movesphere Pty Ltd, we understand how important it is for you to receive your order quickly. That’s why we typically process and dispatch orders within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may be a bit longer, but we always do our best to minimize any delays. 

Shipping Services

Airwheel Australia offers reliable shipping methods to ensure your orders are delivered promptly and securely. Delivery times vary depending on the shipping method selected and your location:

  • Standard Shipping: Orders typically arrive within 3-7  business days depending on your location.

  • Express Shipping: For urgent orders, we provide express shipping options with delivery within 1-3 business days, depending on your location.

Please note that unforeseen circumstances such as severe weather conditions or public holidays may affect delivery times.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery address. The shipping fee will be displayed during the checkout process before you finalize your purchase. Occasionally, we may offer promotions with free shipping, which will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, a tracking number will be sent to you via email. You can use this tracking number to monitor the progress of your delivery through our website or the website of our logistics partner.

Delivery Area

Airwheel Australia currently ships only within Australia. We do not offer international shipping at this time. We reserve the right to refuse service or cancel orders at our discretion, in accordance with applicable laws.

Delivery Address Accuracy

To ensure your order arrives correctly, please provide accurate and complete delivery information during the checkout process. Airwheel Australia is not liable for orders delivered to incorrect addresses provided by customers. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs incurred.

Return and Refund

Your satisfaction is important to us. For details on our returns and refunds, please refer to our Returns Policy available on our website. All return requests must comply with our stated guidelines, in accordance with Australian Consumer Law.

Limitation of Liability

To the fullest extent permitted by law, Airwheel Australia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our shipping services or any delays in delivery. This limitation does not affect your rights under Australian Consumer Law.

Contact Us

If you have any questions or require assistance regarding our delivery policy or tracking your order, please don't hesitate to contact our customer service team at [email protected]. We are here to help you.

Why shop with us?

Airwheel Australia Local Store
Official Distributor

Airwheel Australia, the official distributor, offers certified products with a storefront where you can experience them firsthand.

Warranty

We offer a product warranty system up to 12 months in Australia and continue to provide support even after the warranty period expires.

Fast and Free shipping

Instant delivery in Sydney. For other state in Australia, the order will be processed within 1 day. Delivery in 3-5 business days.

Payment Security

We accept cash, bank transfer, credit card.

Airwheel Australia Local Store
Official Distributor

Airwheel Australia, the official distributor, offers certified products with a storefront where you can experience them firsthand.

Warranty

We offer a product warranty system up to 12 months in Australia and continue to provide support even after the warranty period expires.

Fast and Free shipping

Instant delivery in Sydney. For other state in Australia, the order will be processed within 1 day. Delivery in 3-5 business days.

Payment Security

We accept cash, bank transfer, credit card.

*IMPORTANT NOTICE: Please check the policies of airlines, transportation providers, and other venues, and ensure compliance with all relevant authorities before using Airwheel electric luggage. Airwheel Australia is not liable for any issues resulting from non-compliance.