Product Informations
Airwheel Australia offers a variety of electric suitcases including models like SE3S, SE3MiniT, SE3T, and SQ3, each designed for specific travel needs and preferences.
Airwheel luggage models SE3S, SE3MiniT, and SQ3 may be permitted as carry-on luggage on some flights; however, airline policies can vary. As of our latest information, Airwheel luggage is not allowed on Qatar Airways.*
Please note: It is the customer's responsibility to ensure compliance with all airline regulations. Airwheel cannot guarantee acceptance of our products on any specific flight.
Our electric luggage makes traveling enjoyable and hassle-free. Here’s what you can expect:
- Effortless Navigation: Move easily through any environment without the need to carry heavy bags.
- Spacious Storage: Keep your belongings secure and organized inside.
- Built-In Power Bank: Charge your devices on the go, so you stay connected wherever you are.
Travel smart and enjoy the journey with our innovative electric luggage!
The products are designed for convenience and efficiency, making travel smoother and more enjoyable, especially in crowded places like airports.
Airwheel Australia offers comprehensive customer support including online assistance, warranty service, and spare part support.
Yes, the website provides detailed specifications for each product, as well as information regarding compliance with airline policies.
Cancellations, Exchanges and Refund Policies
To cancel your order, please contact Airwheel Australia's customer service. Keep in mind that due to our fast order processing, stopping an order from being dispatched might not always be possible.
If you receive a wrong product, promptly inform our customer service team. We will immediately arrange to send you the correct product. Alternatively, you can return the incorrect product at one of our physical stores after notifying us.
Once a product has been dispatched, it is not possible to cancel additional services like gift wrapping. However, if you cancel your product, we will initiate a refund for the product's price.
For payments originally made with a credit card, refunds will be credited back to the same card.
Yes, refunds can be denied if there is evident use of the goods, like packaging tampering or absence of the original packaging. Also, refunds may be denied if they are prohibited by applicable laws or regulations.
No, all transactions involving pre-orders, whether online or in-store, are not eligible for exchange or refund.
Warranty Policies
The warranty is only applicable to products purchased through our official store (https://airwheelaustralia.com/) and authorized Airwheel Australia distributors.
Within the first 12 months from the date of purchase, the warranty covers complimentary luggage repair services.
Battery repair services are covered free of charge during the first 6 months following the purchase date.
During the warranty period, Airwheel Australia provides free replacement of the original product or a suitable alternative in case of defects in materials or production. Replaced products or parts become the property of Airwheel Australia.
Yes, after the warranty period, you will need to cover all labor and parts expenses for repairs.
No, the warranty automatically becomes void if you sell or transfer the rights to the product.
Yes, the warranty does not cover:
- Products not listed in Airwheel Australia's database through serial number verification.
- Lost or stolen items.
- Issues arising from normal wear and tear or regular use.
- Damage caused by accidents, natural disasters, or intentional acts.
- Damages due to improper use like dropping, exposure to extreme heat or water, or overuse.
- Repairs conducted by unauthorized technicians, which immediately voids the warranty.
Shipping Policies
Deliveries are scheduled between Monday to Friday and are carried out by a third-party courier service chosen by Airwheel Australia.
If your order is not delivered within the timeframe stated in the confirmation email, please contact Airwheel Australia's Customer Services with the unique reference code from your order confirmation email.
Delivery is considered complete when the products reach the delivery address specified during order placement. At this point, responsibility for any loss, breakage, or damage transfers to you.
Ownership of the products transfers to you upon Airwheel Australia receiving full payment for them.
To finalize delivery, you'll be asked to sign for the receipt of the products, indicating their correctness and confirming their satisfactory condition.
For added security, all deliveries will require a signature upon receipt. If you prefer to have your package left without a signature, please ensure that you provide specific instructions at the time of order. However, please note that Airwheel Australia cannot be held responsible for any loss or damage if the package is left unattended.
Order and Payment Policies
When you place an order, Airwheel Australia collects personal and transactional information such as your name, address, and email address. For detailed use of this data, refer to our Privacy Policy.
You can pay for your online purchases using a credit/debit card through our secure online order form. Please note that checks, paper gift vouchers, or similar methods are not accepted for online purchases.
For pre-orders, add the items to your cart and complete the checkout process. Your card will be charged at the time of placing the pre-order, and the product will be reserved for you. The release date mentioned is subject to change.
If a product you ordered becomes unavailable, Airwheel Australia will contact you to either offer an alternative product or cancel the unavailable product from your order and issue a refund for it.
Products are invoiced in AUD at the current price when you complete your order. In case of pricing errors, Airwheel Australia will contact you to confirm or cancel your order. If we cannot reach you, the order for the incorrectly priced product will be considered canceled.
