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Answers to common questions about products, orders, shipping, and payments.
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More Than Just Luggage, Everyone Loves Airwheel ⭐️
Jethro ⭐️⭐️⭐️⭐️⭐️
I ride my Airwheel at the park and it’s awesome! I zoom around, laugh a lot, and even keep my water bottle in it so I don’t get thirsty. Best day ever!
brayjoe828 ⭐️⭐️⭐️⭐️⭐️
I used my Airwheel at the airport and it was the best! I rode past the boring lines nd kept my snacks inside. Flying feels like an adventure now!
Any style, every vibe - Airwheel fits right in. Ready to enjoy the ride? 💖 Watch more by clicking the photo.
Fast, reliable delivery from partners you can trust here in Australia.
Official Partners - Easy & Reliable Checkout
Official Partners - Easy & Reliable Checkout
Certified Quality Standards
The Regulatory Compliance Mark (RCM)
RCM-certified, meeting Australia’s strict safety and compliance standards for trusted quality.
RoHS (Restriction of Hazardous Substances)
Ensures that the product does not contain specific hazardous materials, aligning with European Union directives.
MSDS (Material Safety Data Sheet)
Provides detailed information on the chemical properties, handling, and safety measures related to the materials used in the product.
UN38.3
Certifies that the lithium batteries used in the suitcase have passed rigorous testing for safe air transport.
The Regulatory Compliance Mark (RCM)
RCM-certified, meeting Australia’s strict safety and compliance standards for trusted quality.
RoHS (Restriction of Hazardous Substances)
Ensures that the product does not contain specific hazardous materials, aligning with European Union directives.
MSDS (Material Safety Data Sheet)
Provides detailed information on the chemical properties, handling, and safety measures related to the materials used in the product.
UN38.3
Certifies that the lithium batteries used in the suitcase have passed rigorous testing for safe air transport.
Our Awards
Our Awards
Airwheel's lithium batteries meet UN38.3, RoHS, and MSDS international standards. This ensures safety and environmental friendliness. Moreover, the battery takes only 2 hours to be fully charged and can endure over 800 charge cycles.
Airwheel luggage models SE3S, SE3MiniT, and SQ3 may be permitted as carry-on luggage on some flights; however, airline policies can vary. As of our latest information, Airwheel luggage is not allowed on Qatar Airways.*
Please note: It is the customer's responsibility to ensure compliance with all airline regulations. Airwheel cannot guarantee acceptance of our products on any specific flight.
Following the initial warranty period, which includes 12 months for the luggage and 6 months for the battery, rest assured that our support continues beyond these durations. We are dedicated to assisting you even after the warranty expires. Additionally, we have a service team here in Australia for your convenience. Simply reach out to us via Facebook Messenger for further assistance.
If you receive a damaged product, please notify us immediately. It's important to avoid using the product in any condition.
Rest assured, we have an authorised service team in Sydney and we are here to assist you with any issues, ensuring your peace of mind.
